Find out what to expect when you visit us for the first time.

Starting something new can be overwhelming. We're here to help you feel prepared and confident about your first appointment.

Your first appointment is all about getting to know you and learning how we can best support you.

There’s no pressure to have everything figured out before you arrive.

Our youth specialist team will answer your questions, explore available opportunities and connect you with the support that's right for you.

What to expect

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Friendly welcome

You'll be welcomed by a friendly face and introduced to your Youth Guide, who can help you feel comfortable and connected from day one

Two white outline figures sit facing each other across a small table with their hands reaching out, set against abstract dark blue shapes and scattered colorful dots.

Meet your coach

Meet your dedicated coach and learn about the wraparound support available to help you achieve your goals

A white line-art computer monitor and a large magnifying glass stand against layered pink and red abstract fluid blobs accented with green circular dots on a white background.

Explore opportunities

Discover employment, education and training opportunities available to you

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Create your personalised plan

We'll work with you to create a personalised employment, education or training plan based on your goals, strengths and circumstances

Flexible support options

Learn about our face-to-face and virtual support options, providing you with choice and a way to connect that works for you

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Ongoing support

Learn how we'll continue supporting you as you build confidence, develop skills and work towards your goals

What to bring

your government-issued identification (such as a driver's licence, passport, proof of age card or birth certificate, if available)
your Centrelink reference number (if you have one)
a copy of your resume
any relevant documents (such as certificates, qualifications, work-related licences)
a list of questions you may have
a support person, such as a parent, carer, family member or friend, if you wish

Planning your visit?

Want to know more about your local site before you arrive?

Visit your local site's location page for information about the site, directions, accessibility features and Access Keys to help you prepare for your visit.

Opening Hours

Mon, Tue, Wed, Fri: 9:00am - 5:00pm (AEST)
Thu: 9:00am - 7:00pm
Sat - Sun: Closed

Contact

Email: jobs@yourtown.com.au
Phone: 1300 001 015

If you're unable to attend your appointment, please contact our team or your local site as soon as possible.

Find a location

A space built for young people

Young people tell us they value welcoming spaces where they can connect, access support, build confidence, and work towards their goals. That’s why we created yourSpace - safe, youth-friendly spaces where young people can connect, learn new skills, access support, and resources and feel like they belong.

Register for Employment Services

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I am

A young person seeking employment support

Referring a young person for employment support

general enquiries

yourtown Employment Services

Email: jobs@yourtown.com.au
Phone: 1300 001 015

in-work support team

Member Care

Email: membercare@yourtown.com.au
Phone: 1300 152 575

virtual servicing team

yourtown PLUS

Email: yourtownplus@yourtown.com.au
Phone: 1300 967 573
Text: 0488 415 415