At yourtown, we want everyone to be able to access information, support and services on our website.
This accessibility statement applies to the yourtown website.
At yourtown, we are committed to making our website accessible and inclusive for everyone. This includes people with disability, people using assistive technologies such as screen readers, people with low digital literacy, people from culturally and linguistically diverse backgrounds, and anyone experiencing temporary barriers while accessing digital content.
We are committed to providing equitable access to information, services and resources. To support this commitment, we continually review, test and improve our website to provide the best possible experience for all users.
Our key focus has been done on the main journeys of the website:
- Homepage
- Providing feedback/making a complaint about a service
- Registering for employment services
- Accessing information and registering for Inclusive Employment Australia
- Accessing yourtown services
- Initiate contact with yourtown offices
Measures to Support Accessibility
yourtown takes the following measures to support accessibility:
- Include accessibility as part of our digital and customer experience practices.
- Consider accessibility throughout our policies, procedures and content development processes.
- Incorporate accessibility requirements into the design, development and procurement of digital products and services.
- Apply accessibility principles and WCAG requirements within our design system, including accessible foundations, components, patterns and interaction states.
- Provide ongoing accessibility awareness and capability building for relevant staff and partners.
- Regularly review and improve our website using recognised accessibility standards and testing methods.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disability. WCAG defines three levels of conformance: Level A, Level AA and Level AAA.
yourtown is committed to meeting WCAG 2.2 Level AA requirements and continually improving accessibility across its digital services
Accessibility Features
To support a wide range of users, this website includes:
- Consistent navigation and page layouts.
- Logical heading structures to support understanding and navigation.
- Keyboard-accessible navigation, menus, forms and interactive components.
- Skip-to-content functionality to improve navigation for keyboard and screen reader users.
- Visible focus indicators to help users identify where they are on a page.
- Sufficient colour contrast to improve readability.
- Responsive layouts that adapt across desktop, tablet and mobile devices.
- Support for content resizing and browser zoom without loss of functionality.
- Meaningful alternative text for images and other non-text content where appropriate.
- Clear labels, instructions and error messages for forms and interactive elements.
- Design practices that do not rely solely on colour to communicate information.
- Compatibility with modern assistive technologies and browser accessibility features.
Accessibility Efforts and Continuous Improvement
Accessibility is an ongoing process. We regularly review and test our website using a combination of automated and manual accessibility testing methods to identify and address issues as our website evolves.
Accessibility is also considered within our design system, where WCAG requirements are incorporated into reusable design foundations, components and patterns. This helps establish accessible design practices at the source and supports consistent implementation across our digital experiences.
Testing across different platforms, devices and assistive technologies helps us identify potential accessibility barriers and assess how the website performs in a range of real-world user environments.
We recognise that some older content, third-party applications or embedded resources may not yet fully meet accessibility requirements. Where issues are identified, we work to address them as part of our continuous improvement program.
We also use accessibility monitoring and evaluation tools to help identify opportunities for improvement and measure our progress over time.
Disproportionate Burden
yourtown is committed to improving the accessibility of our digital content and services, guided by recognised accessibility standards including the Web Content Accessibility Guidelines (WCAG) 2.2. Some legacy content, including PDF documents, presentations, infographics and other downloadable resources published before September 2026, may not fully meet current accessibility requirements. In some cases, bringing a large volume of older content into full compliance would require a disproportionate investment of time, cost and technical resources.
We create new content with accessibility in mind and will continue to review and improve older content where it is practical to do so. We will also regularly reassess whether any remaining limitations continue to represent a disproportionate burden.
If you need information from a specific document in an accessible format, please contact support@yourtown.com.au and we will work with you to provide the information in a suitable alternative format where possible.
Third-Party Content and Functionality
Some areas of our website may contain third-party content, tools or services that are not fully controlled by yourtown. While we encourage our partners and suppliers to provide accessible experiences, we cannot guarantee the accessibility of all third-party content. Wherever possible, accessibility considerations are included in our selection and review of third-party services.
Technical Information About This Website's Accessibility
The accessibility of this website relies on the following technologies working in combination with web browsers and assistive technologies:
Technical Specifications
- HTML
- CSS
- JavaScript
These technologies are relied upon to support conformance with the accessibility guidelines used.
Testing Technologies and Platforms
We assess the accessibility of our website using a combination of automated evaluation tools, manual testing and assistive technologies. Our testing includes:
- JAWS (Job Access With Speech) screen reader.
- NVDA (Non Visual Desktop Access) screen reader.
- WAVE (Web Accessibility Evaluation Tool).
- Colour Contrast Checker to assess colour combinations against WCAG contrast requirements.
- Built-in accessibility features and tools available in Microsoft Windows.
- Built-in accessibility features and tools available across Apple platforms, including iOS, iPadOS and macOS.
- Built-in accessibility features and tools available on Android devices.
- Keyboard-only navigation and interaction.
- Browser accessibility features and zoom functionality.
Testing methods and technologies are reviewed and updated as accessibility standards, platforms, browsers and assistive technologies evolve.
Need Help Accessing This Website?
If you experience any accessibility barriers while using our website, or if you have suggestions on how we can improve accessibility, we welcome your feedback.
We aim to review accessibility feedback and respond within a reasonable timeframe when a response is requested.
Request content in an alternative format
If you are unable to access any part of this website or require content in an alternative format (such as accessible PDFs, plain text, or audio), you can contact us by:
- Email: support@yourtown.com.au
We will work with you to provide information in a format that best meets your needs wherever reasonably possible. If you experience an accessibility barrier, have difficulty accessing information or need content provided in an alternative format, we'd like to hear from you.
Statement Review
This accessibility statement is reviewed periodically and updated as our website, services and accessibility practices continue to evolve.
Last reviewed:
