When the stars align

By: yourtown 16 Mar 2016 Kids Helpline, yourtown Organisation News

MAX Employment are helping more Kids Helpline counsellors answer more calls...


Last year, Kids Helpline received over 300,000 requests for help from Aussie kids, with around 90,000 contacts going unanswered due to the rising demand for counselling services.

Kids Helpline was one of four Australian charities selected to share in $100,000 from MAX Employment. Our $25,000 donation was part of MAX's 2015 Christmas campaign; 15,000 Stars for Christmas, where they placed 15,939 people in jobs in three months.

Kids Helpline Counselling Centre Manager, Tony FitzGerald, is at the helm of the call centre each day and says the donation from MAX will help fund more telephone and web chat counsellors.

“Kids Helpline is a 24/7 service, and in a typical day we’ll receive around 800-900 attempts to contact us,” he explains.

“We’re seeing a real increase in demand for the service, and unfortunately around 30% of calls go unanswered, even with counsellors working around the clock to help as many young people as possible.”

We rely heavily on donations so the $25,000 from MAX is a great help. It will help us to help more kids throughout Australia. Tony FitzGerald, Kids Helpline Counselling Centre Manager

MAX Employment Managing Director, Deborah Homewood, said MAX was honoured to support the charity, saying her visit to the Kids Helpline call centre was a moving experience.

“These counsellors do amazing things to help young people every day. They’re dealing with very serious issues from children and young adults all over Australia,” Ms Homewood said.

“There is no young person that is immune to crisis, and these counsellors reach out and help kids from all over Australia, from all different backgrounds. To be able to help such a vital service is very humbling.”

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