Our Services


Parenting is tough. But you don’t have to do it alone.

When things become challenging, it’s important to know that you can always talk to someone about what’s going on.

If you’re a parent, carer or family member living in Queensland or the Northern Territory, you can call Parentline from 8am – 10pm seven days a week, for the cost of a local phone call.

This service is for:
Children and Young PeopleParents and Carers
It helps with:

Contact Parentline

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Contact Details & Locations

Parentline is a service for parents and caregivers residing in Queensland and the Northern Territory.

Our Counsellors Listen Without Judgement

We understand it can be daunting speaking to a counsellor for the first time!

We’re here to listen and not judge. Parentline is a confidential service and you can choose what you want to talk to us about. You can provide your name if you feel comfortable, but you don’t have to.

You can contact Parentline three ways: via phone , WebChat or email.

When you contact us our counsellors will:

  • Listen carefully to your concerns or problems
  • Ask questions to get a better understanding of what’s happening for you
  • Work with you to provide support and guidance
  • Help you to sort out those issues that are most important to you
  • Help you develop strategies for managing those issues

In addition to counselling, Parentline also offers Triple P parenting program support over the phone. There’s no extra cost involved. Just ask for a Triple P trained counsellor when you call us and we will organise a Triple P counsellor to call you back at a time that’s convenient for you.


You Can Talk About Anything

Counselling is about understanding the situation or issue from your point of view, helping you to think about problems in new ways, and helping you come up with strategies and solutions that may improve the situation.

Often problems are complex and there are many things the counsellor needs to understand about your particular situation before helping you find solutions. You may just need somebody to listen who is outside the situation and won’t judge you or your parenting. We can be there for you and support you during difficult times, even when things look like they may never get better.

To speak with a Parentline counsellor, call 1300 30 1300 or visit parentline.com.au.  This website is dedicated solely to the Parentline service and offers a number of tips and online resources for parents and caregivers.

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