Sometimes young people need extra support and guidance before they're ready to try work.

yourline offers phone and video counselling support for young job seekers.

We tackle those non-work related barriers to getting a job.

This service is for:
Children and Young People
It helps with:

Contact yourline

Contact Details & Locations

Any yourtown jobactive, Transition to Work or Smart, Skilled & Hired client can be referred to the service via their Placement Consultant or Youth Worker.

We can also provide support to young job seekers registered with other employment service providers. If you're an employment service provider please contact us to find out more.

We're here to help you, help your job seekers.

yourline is a confidential telephone and video counselling service.

Our tertiary qualified counsellors provide support to young people aged 15-30, supporting them to achieve their work and life goals.

We provide a space for young people to talk about the things that they're struggling with and support them to find ideas to help.

What problems can we work with?

Our counsellors have specific expertise with conducting counselling over the phone and via video. We help young people manage non-work barriers to employment including:

  • Drug and alcohol use
  • Anxiety
  • Relationship difficulties
  • Anger management
  • Low self-esteem and confidence


If you think yourline could help your young people overcome challenges and feel better able for work, please contact Jaimee Bishop, yourline Team Leader on 1800 001 053 or [email protected].

Meet the team!

Jaimee Bishop
yourline Team Leader

Jaimee oversees the operation of the yourline service in addition to working with clients. Jaimee’s counselling approach is grounded in developing a deep understanding of each young person and utilising their strengths and values to achieve goals. Jaimee ensures that young people feel safe and comfortable in the counselling process by providing space to develop the relationship and trust. Jaimee has a background in Psychology and works with therapeutic approaches such as Cognitive-Behavioural Therapy and Mindfulness to enhance the coping skills of her clients.

Nicole Sorrenson
yourline Counsellor

Nicole has a background in Counselling and Social Work, and is passionate about working with and supporting young people. Nicole believes each person is different and that so are their experiences of a problem, and views each person as having the skills and resources to create change in their life. Nicole sees her role in counselling as working alongside a person to better understand their experience of a problem, and supporting the person to move closer to their preferred way of being and future. Nicole’s main counselling approaches are based in Narrative Therapy and Solution Focussed Therapy. uses cookies to improve our service and website. For the best browsing experience please accept this cookie request. 

Find out more.